Service dogs are everywhere – from airports to grocery stores to workplaces – but how much do we really understand about them? Beyond the adorable vest and well-trained demeanor, these dogs perform life-saving tasks, providing independence and support for their handlers.

Unfortunately, myths and misunderstandings about service dogs exist. Service dog handlers face many challenges: navigating public spaces where their rights aren’t always recognized, dealing with fake service dogs that create confusion and managing distractions from people who try to pet or interact with working dogs.

The process of getting a service dog can also be long, expensive and difficult, with waiting lists often spanning years. But despite these barriers, service dogs continue to change lives in incredible ways.

Did you know?

• Some service dogs get up to 2 years training to perform life-saving tasks.
• There are hundreds of thousands of service dogs working in the U.S. today.
• Service dogs are more than companions – they assist with managing medical conditions, enhancing mobility and providing vital support in everyday tasks.

In this toolkit, we want to clear up some common misconceptions, highlight the incredible work of real service dogs and share resources to help you learn if a service dog might be right for you.

Meet Arrow: A Service Dog in Action

Arrow is Dr. Meghan Mills’ service dog, trained to detect seizures before they happen. Dr. Mills lives with epilepsy and relies on Arrow to help keep her safe and maintain independence. His alerts give her time to prepare, stay safe and maintain control of her day.

Watch how their partnership empowers Dr. Mills and learn how Arrow’s support goes beyond companionship.

Myth vs. Fact: Setting the Record Straight.

Let’s clear up some of the most common misconceptions about service dogs:

• MYTH: All service dogs must wear a vest.
• FACT: Vests are optional. A service dog’s rights under the ADA are the same whether or not they wear a vest.

• MYTH: Businesses can ask for proof of a disability or certification.
• FACT: Under the ADA, businesses can only ask if the dog is required due to a disability and what tasks it performs. They cannot ask for documentation.

• MYTH: It’s okay to pet a service dog if it looks friendly.
• FACT: Petting a working dog can distract them and put their handler at risk. Always ask the handler first and respect their response.

• MYTH: Service dogs, therapy dogs and emotional support animals are all the same.
• FACT: These working animals serve different purposes:
  • Service dogs – Trained to perform tasks for individuals with disabilities. Protected by the ADA.
  • Emotional Support Animals – Provide comfort but aren’t trained for specific tasks. Not considered service animals under federal law.
  • Therapy dogs – Provide emotional support to groups of people, like in hospitals or schools. They do not have public access rights.

The Challenge of Fake Service Dogs

Fraudulent service dog claims make life harder for people who truly rely on these animals. Learn why this is a growing problem and how it impacts disability rights in the podcast episode below.

Thinking About Getting a Service Dog?

From the long waitlists to the training costs, getting a service dog isn’t simple, but for many, it’s worth it. Learn what to consider before making the decision in our comprehensive guide.

Best Practices: What do Do (and NOT Do) Around a Service Dog

One of the most common mistakes? Trying to pet a working dog. Learn more about how to respectfully interact with service dogs in our best practices article.

Have a Service Dog Story to Share?

We’d love to hear from you! Email us at nchpad@uab.edu.